Shipping policy

SHIPPING POLICY

Last updated: 27 July 2026

DELIVERY AREAS

We deliver to the destinations offered at checkout. If your address is not accepted at checkout, contact office@schoolfitnessireland.com before ordering and we will confirm whether delivery can be arranged.

SHIPPING CHARGES

Available delivery methods and charges are shown at checkout before payment. Charges can vary by destination, product size, weight and delivery method. Large mat packs, equipment kits and other bulky items may require courier, pallet or freight delivery.

PROCESSING AND DELIVERY TIMES

Any dispatch or delivery timeframe shown on a product page, at checkout or in an order confirmation is an estimate unless we expressly agree a guaranteed delivery date in writing. Some products may ship separately or directly from a supplier. We will contact you if an order is likely to be materially delayed.

Under applicable consumer law, goods will be delivered within the agreed period or, where no period has been agreed, without undue delay and normally no later than 30 days after the contract is concluded, unless another arrangement is agreed.

DELIVERY INFORMATION

You are responsible for providing a complete and accurate delivery address, postcode, email address and daytime telephone number. For schools, clubs and business premises, please provide opening hours and any access restrictions. Additional charges caused by an incorrect address, missed delivery or refused delivery may be payable where permitted by law.

BULKY AND PALLET DELIVERIES

Bulky goods may be delivered at kerbside or to the nearest safely accessible point unless a different service is expressly agreed. Please ensure that a responsible adult is available to receive and inspect the delivery and that suitable access is available. Drivers may not be able to carry goods inside, upstairs or to a specific room.

TRACKING AND SEPARATE SHIPMENTS

Where tracking is available, details will be sent to the email address used for the order. An order may arrive in more than one shipment. You will not be charged additional delivery fees solely because we split an order.

DELAYS

Delivery can be affected by weather, courier disruption, supplier delays and other events outside our reasonable control. We will take reasonable steps to minimise disruption and keep you informed where an order is materially affected. Your statutory rights are not affected.

DAMAGED, MISSING OR INCORRECT DELIVERIES

Inspect packages as soon as reasonably possible. If an item is damaged, missing, incomplete or incorrect, contact office@schoolfitnessireland.com promptly with your order number, a description of the issue and photographs of the item and packaging where helpful. Reporting an issue promptly helps us resolve it with the carrier, but does not remove any statutory rights.

Do not arrange the return of faulty, damaged or incorrect goods before contacting us. We will arrange the return or reimburse reasonable return costs for an accepted fault, damage or fulfilment error.

CHANGE-OF-MIND RETURNS

Delivery and returns are separate. For change-of-mind returns, customers pay the direct cost of returning the goods. See our Return and Refund Policy for the 14-day cancellation process, refund rules and exclusions.

INTERNATIONAL ORDERS

Where international delivery is offered, the recipient may be responsible for import duties, taxes, customs charges or handling fees not collected at checkout. Delivery times can be affected by customs. This does not affect rights that apply under mandatory law.

CONTACT

Email: office@schoolfitnessireland.com
Phone: 021 2120439